What occasions are your bags suitable for?
Our bags are designed for a variety of lifestyles and occasions—from daily commutes and short trips to vacations and fashion-forward outings. Bucket bags are great for everyday use, backpacks suit work or school, straw bags are perfect for summer getaways, and saddle bags add elegance to dates or social events.
Do your bags have enough capacity for daily essentials?
Yes. We prioritize functionality in our designs. Our bucket bags and backpacks offer generous space for phones, wallets, cosmetics, iPads, and more. Straw and saddle bags are more lightweight, offering a stylish balance of form and function.
Are your bags made with eco-friendly materials?
We are committed to using sustainable and high-quality materials such as vegetable-tanned leather, eco-friendly PU, natural straw, and recycled fabrics—combining aesthetics, durability, and environmental responsibility.
How should I clean and care for my bag?
Care methods vary by material. For leather bags, we recommend wiping with a dry cloth and applying leather conditioner regularly. Straw bags should be kept away from water and direct sunlight, and gently cleaned with a soft brush. Specific care instructions are included on each product page.
Do you offer worldwide shipping? How much does it cost?
Yes, we offer worldwide shipping. Shipping costs are calculated based on your country and order value. Free shipping is available for select regions on qualifying orders. Full details are shown during checkout.
What payment methods do you accept?
We accept a wide range of secure payment options including Visa, MasterCard, American Express. Your payment information is encrypted and protected to ensure a safe shopping experience.
How long does it take to ship after placing an order?
We usually ship within 1-3 working days after the order is confirmed. During peak periods or special events, the shipping time may be slightly delayed. After shipping, you will receive a notification email with the logistics tracking number, which is convenient for you to track the order status at any time.
How to modify or cancel an order?
If the order has not been shipped, you can apply for modification or cancellation by contacting our customer service team. Once the order is shipped, it cannot be modified or cancelled.
How to track my package?
After shipping, we will send you the logistics tracking number by email, and you can check the package status on the logistics company’s official website or the “Order Tracking” page on our website.
How to apply for a return or exchange?
If the product you received has quality problems, is not the right size, or does not match the description, please contact our customer service team within 15 days after receiving the product, and provide the order number and relevant photos, and we will assist you in processing the return and exchange.
What conditions must be met for return and exchange?
The returned and exchanged products must be kept brand new, unused, unwashed, unmodified, and attached with complete tags and packaging. If you apply for a return or exchange for personal reasons (such as not liking it or choosing the wrong color), you must bear the return shipping fee.
How long will it take to receive a refund?
After confirming that the returned product has been received and completing the quality inspection, we will process a refund for you within 3-5 working days. The specific arrival time depends on your payment method and bank processing speed.
Is the color of the product consistent with the actual product?
We try to ensure that the product picture is consistent with the actual color, but due to shooting light, display differences, etc., there may be slight color difference, please understand.
How is the quality of your products?
All our products are made of high-quality fabrics and undergo strict design and production processes to ensure that each product is comfortable, fashionable, and durable.
Contact us
Email: [email protected]